Every effort will be made to ship orders within 48 hours of receipt of funds. Insurance for theft, loss or breakage is available for purchase in the check-out process. Shipping methods include UPS ground or overnight service. Accommodations and special requests for shipping such as a specified delivery date may be made. Please email us at firstname.lastname@example.org with specific shipping needs.
We guarantee complete customer satisfaction with every purchase. If you order an item from us and are not completely satisfied, you may return your order within 10 days of receipt for any reason. Shipping and insurance fees are non refundable. Items returned must be in the same condition as sent. To return or exchange merchandise, please send it fully insured and properly packaged by USPS, UPS or FEDEX with your instructions for exchange or refund. Please email us or call us prior to your shipment and forward shipping and tracking information as available.